X-TRAC Warranty
X-TRAC rubber tracks are backed by a manufacturer warranty covering defects in materials and workmanship under normal operating conditions and proper use.
Warranty Coverage
Mini-Excavators & Light-Duty Applications
- 18 months or 1,500 hours, whichever comes first
- Final 6 months are pro-rated based on time or hours of use
Exception: Equipment using R5 (flange-type) rollers with non-rail tracks is covered for 12 months or 1,000 hours.
Compact Track Loaders (CTL) & Mini Track Loaders (MTL)
- 12 months or 1,000 hours, whichever comes first
- Final 6 months are pro-rated based on time or hours of use
TrackGrip Attachments
- 6 months or 1,000 hours, whichever comes first
What's Covered
- Manufacturing defects in materials or workmanship
- Failures under normal operating conditions when used in accordance with OEM guidelines
What's Not Covered
- Normal wear and tear
- Improper installation or track adjustment
- Worn or damaged undercarriage components
- Misuse, abuse, or operator error
- Severe or abnormal working conditions
Labor, transportation, and equipment downtime are not covered.
Warranty Claim Process
To submit a warranty claim, please provide:
- Proof of purchase (invoice)
- Equipment details
- Hours of operation
- Photos of the damaged track or product
- Serial number (if applicable)
Claims must be submitted within the applicable warranty period.
Returns & RMA Process
Products returned without an RMA number will not be accepted. To initiate a return:
- Contact customer support to request an RMA number
- Complete the RMA form (available on this website)
- Package the product securely and include your contact information and the completed RMA form
- Clearly mark the RMA number on the outside of the package
- Ship to the address provided
Customers are responsible for return shipping costs. We recommend using a carrier with tracking, as WEP is not responsible for items lost in transit.
After Your Return
Returns will be processed upon receipt and inspection. For status updates, contact customer service:
Replacement Warranty
Warranty coverage for replacement products begins from the date of re-invoice.
Limited Liability
WEP's liability is limited to the original purchase price of the product.
Shipping
Most orders placed before 2:00 PM ship the same day, helping keep your operation moving.
Delivery typically occurs within 1 to 3 business days, depending on location.
For shipping inquiries, please contact our team.
